3 Like Home ... isn't quite, in Australia

MIR reader, Steve, had what we mobile industry watchers call ‘bill shock’ recently.

He bought a 3 pay monthly deal for £25/month from 3 UK a little while ago. That’s been serving him well as he’s taken a tour around Australia for a few months and has been, obviously, roaming on 3 Australia.

All was good until he was whacked for £140 recently.

3’s Customer Services tried to explain that he was roaming on a non-3 network, hence the charges.

He was roaming on 3 Australia.

Insert confusion here.

3 eventually admitted to some technical problems relating to outgoing calls.

I gather that Steve won’t have to pay these extraneous charges. If you’re planning to roam in Australia on 3, make sure you’re not being overcharged whilst these technical issues continue.