Contacting o2. Joy.

I initially called the wrong number when I was trying to contact o2 about my Blackberry.

It’s quite a palava contacting them.

They don’t just have one phone number. In fact it’s quite a few clicks to get to the actual data you need. Contact us. Click here. Click there. Yes I’m pay monthly. Ok.

Having established I’m a pay monthly customer, the next screen I got contained these two sentences:

If you purchased your mobile from an O2 store please call 0870 241 0202 or 202 from your mobile Our phone service is open 8:00am – 8:00pm Monday to Friday and 9:00am – 6:00pm at weekends

If you purchased your mobile through O2.co.uk or by phone please call 0870 600 3009 Our phone service is open 8:00am – 9:00pm Monday to Friday and 8:00am – 8:00pm at weekends

I just dialed the last number.

I couldn’t be arsed to read the sentences. I was scanning for a phone number.

Turns out you need to read the small print. Call 0870 600 3009 and they can’t help you — UNLESS you bought your phone from their website.

If you went into a store, you need to call 0870 241 0202.

You what? Why isn’t there just one number? These call center systems all ask you to type in your mobile number when you dial so I imagine it would be simple enough to redirect customers by looking up their account data.

Perhaps it’s difficult to get these systems to talk to each other.