Fasthosts rubbish closure process. Somebody save me...

I’ve been using Fasthosts for Exchange hosting for a few years.

I’m basically satisfied.

But only basically.

I like the point-and-click setup. It’s always been rather smart. I like the fact that it *just works*.

But I’m being billed over-and-over for stuff that I am not using. I couldn’t find out how to close some of my accounts. Not all of them, I still retain a few accounts, but I’ve got a lot I just don’t use.

I scanned their reasonably good online control panel. There is NO ‘close’ or ‘remove’ option.

There’s no ‘stop billing me for this bit’, no cancel button.

Eventually, after a few months, I decided to contact support and ask them to stop some accounts.

Nope.

No can do.

Here’s the email I got back from them:

Dear Ewan,

Thanks for you email,

To close your packages you will need to call our customer care team on 01452 561858,

Please call them between 9am to 5.30pm, Monday to Friday.

They will be able to talk you through the closure procedures.

If you wish to make sure your domain does not renew, please set the domain to expire using the guide below:

http://www.fasthosts.co.uk/knowledge-base/?article_id=193

Regards

[name removed]
Customer Support
Fasthosts Internet Ltd.

Absolute bollocks.

If I can start a billing relationship with you in just a few clicks, you should let me terminate the relationship too.

But no.

I have to waste more time phoning up. And there appear to be ‘closure procedures’.

CLOSURE procedures?

Isn’t it just a click?

WHY isn’t it just a click?

And why do I have to abide by your business operating hours? Ridiculous.

Rubbish.

What a mistake I made. I should have just signed up with some other Exchange provider who understands that making it EASY for me to do business with them is right thing to do.

Speaking of which, who do you recommend?

Who should I swap to for my existing accounts?