Fresh Mobile online top up repeatedly WON'T WORK

Just in case anyone at Fresh Mobile is wondering why my account is set at £0.03, it’s because your online top up system doesn’t work.

And I cannot be bothered to make a trip to a Carphone Warehouse to do a top up.  OR type in my credit card details over the phone ONLY to have your system say ‘There has been a problem with a security check on your account’. 

Why are you making this my problem?   The fact YOUR system’s security protocols are screwed up is absolutely no concern of mine.  I don’t care, I’m trying to give you money.  T-Mobile’s taking my cash fine.

Sometimes the Fresh Mobile online payment thing works. Sometimes it doesn’t.  For the last 2 months or so it hasn’t worked at all.  All I wanted to do was put on a few quid so I could respond to texts. 

Surely if someone wants to GIVE you money, you should make it easy.  Their system should have flagged up that I’ve been trying to add credit to the account for months.  Someone should have phoned me right away to sort it out.  Cashflow, man. Cashflow. 

This is a good reason why so many people get annoyed with their service providers.  Me? Well… T-mobile launched their unlimited data plan and now I only use my Fresh mobile for incoming calls. 

Coulda-been-a-contender.