Gordon Brown highlights civic texting in speech

Link: SocietyGuardian.co.uk | Society | Gordon Brown’s speech.

Ah well, fancy that:

And we are interested in how local authorities across the country now have web portals that allow people to customise the information they receive about the services they use.

In Shoreditch in Tower Hamlets, the digital bridge allows police to alert residents as events happen, and residents to alert them about abandoned cars, graffiti or vandalism.

In Lewisham, texting to report and texting back to say the problem has been addressed.But just as we need information on the ground for consumers to respond, we need also far better triggers for action so that local people who find the services unacceptable and in need of change, can secure change.