Hark! Does Vodafone have a blog relations team?

I’m wondering if Vodafone — ‘The Big Red’ — has actually stepped into the 21st Century and sanctioned a blog relations team. Or person.

Just who is Amy Rose?

Well, she’s the person who responded to ex-Vodafone customer, Dan Sumption, ON HIS BLOG, when he posted an ‘open letter to the CEO of Vodafone‘. He posted his letter on the 17th of September, Amy was in there (identifying herself as ‘Amy Rose of Vodafone UK’ with a well thought out and polite response to Dan not 24 hours later. Set your Google-radars to stun!

Amy’s been active — admittedly a few months back — on the 3g.co.uk forums here. In that thread she explains that:

Our Forum Team is working as an additional means of support for customers and we’re hoping that by having an active presence on the forums, we can add some value to our customer’s experience.

Butter me in honey and call me Christoper! I didn’t know Vodafone had — or has — a Forum Team…