Indian Mayor launches text complaints helpline

Link:
The Hindu : Front Page : Complaints can now be SMSed to Corporation

Mayor M. Subramanian, who inaugurated the facility on Saturday, said the SMS-based complaints helpline was a progressive scheme that would allow people to text their complaints to the number 9789951111.

The civic body has tied up with IT solutions firm eLogistics to offer the service. It was chosen through a tender process and will be paid Rs.6.83 lakh to run and maintain the system for three years. Once an SMS is received, an automatically generated acknowledgement message with a complaint identification number is sent in response.

Whilst back here in the UK, most organisations, particularly councils, don’t want to hear your complaint at all. At a push, they’ll take complaints by letter, maybe by phone but DEFINITELY NOT by text message.

We’re so behind, we really are..