Mediaburst text system saves Call Centre £100k costs

Link: Call Centre saves £100,000.

Our client has to frequently contact employees to ensure they are fully staffed. Typically this has been done via the phone but with demand increasing there are not enough phone lines or people available to manage these calls.
Implemented as a trial our client is now texting staff to see if they’re available to take additional shifts. The employee can then text back into the office, removing the frustration of engaged phone lines.
Estimated cost savings for the business include over £63,000 in call costs with a 6 times improvement in staff efficiencies. Two people have since handed in their notice and have not been replaced, which has saved the company £40,000 in salaries, therefore total saving for the year is over £100,000!

I had a newsletter through from Mediaburst today and this case study caught my attention.

Anyone who manages a lot of people around a timetable should definitely get themselves some sort of text messaging system – whether it’s a restaurant, superstore or a call centre. Makes a lot more sense than sequentially calling people.