Mosio makes it easy
A few months ago I signed up for Mosio
They sent me the typical txt saying please reply to this message to validate etc. etc. So I tried to do it, but for some reason it just didn’t seem to work. Not entirely sure why, just wouldn’t go through, bounced back, etc etc. Ok the first time was totally my fault, because I have a heck of a time figuring out catchy word shortcodes on a phone with a Qwerty keyboard. Seriously, you expect me to remember that the K is on the 5 button when it’s not blatently staring me in the face?
Anyway. I kind of gave up on Mosio. I didn’t bother to email tech support or anything, probably because I wasn’t planning on using it right then and there, and it kind of slipped my mind.
Until this morning, when I woke up to find an email from Mosio. It had my slightly perplexed for a moment as I thought “I didn’t ask them anything” (it was also 6:30am at the time, so that also added to my perplexedness)
The subject line read
Fido Customers – a quick “how to” on using Mosio
Oh, ok. Here’s me in my sleepy state trying to remember if I had asked for help, and deciding I hadn’t, read on.
Hi There!
We’ve seen quite a few of you up in Canada on Fido have signed up but have yet to use the service, so we wanted to quickly shoot you a note and let you know how Fido works in sending a text message to an email address. There are instructions listed below from their site, but it looks like to ask a Mosio question, all you need to do is type the word “mail” (and then a space) before you type in the email address “ask@mosio.com”, then another space, then the question. After that, press the Send Button and FIDO (3436) instead of a number.
So, from your text messaging screen…
mail ask@mosio.com How great is it that I can now text any question from my phone?
[Send] 3436
We went ahead and validated your phone so if you follow the instructions and have a good texting plan, we look forward to seeing your questions.
Welcome to Mosio! If you need anything, please let us know.
Sincerely,
Noel
Mosio Support
Thankyou Noel! That did seem to be my problem. Everytime I tried to txt an email, it was sorry no luck! And you went ahead and validated my phone for me too, making it extra simple for me to now use your service. How helpful!
This is the first time I’ve ever personally seen someone go out of their way to help their customers, or in this case potential customers, even when they didn’t ask for it. I’m not the type to contact tech support unless it’s dire. I’m intrisically lazy, if it’s too much effort for me, or I have to sit on a phone for half an hour trying to enunciate words perfectly so the automated system picks them up, I don’t want any part of it. But now I’m ready to use a service I probably would have let fall by the wayside.
Applause to Noel and the team at Mosio! Great job in my opinion.
