My lost Blackberry: o2 don't know it's IMEI

I got my Blackberry from o2 a while ago. October or November last year, I think.

All was good until I lost the phone yesterday in a taxi.

I used the o2 form — smart idea — to register that I’d lost it since customer services was, obviously, closed at 4am in the morning.

I got an email back promptly from Yogesh, at o2. He’s asked me for the IMEI number of the device so they can place a restriction on the device.

I don’t have the IMEI. I don’t bother with that. It’s an o2 device — they gave it to me — they know the IMEI, right?

No. They don’t know it, maintains Yogesh.

So I don’t know the IMEI. Neither to they. Ergo they can’t lock it. Very strange.

Has anyone else experienced this? Vodafone didn’t have this sort of problem last week.