My monthly question: How shit is T-Mobile UK's online billing system?

Here we go again.

Broken record time.

1145pm and I have just remembered about my T-Mobile account. The other one. The poor black sheep account. The one that’s ALWAYS broken and that won’t ever go on direct debit. Because there’s always a few pence balance. Or T-Mobile’s SHITE system won’t take my credit card or bank details. Or it’s OFFLINE.

Once again, it’s screwed up.

How shit do you have to be? How SHITE does your system have to be — so that, when I randomly try and access my account online to PAY YOU — it’s routinely OFFLINE?

Sorry, but My T-Mobile is offline at the moment – our techies are working really hard on making some important improvements.

Our Customer Service team will not have access to our account and billing systems at this time.

We hope you don’t mind coming back in the morning – normal service will be resumed at 8:00am.

What SERIOUS company can afford that level of downtime?

It’s down until 8am. EIGHT am?

What the fuuuuuuuuuuuuuuuuuuuuuuuhell are they doing?

It must be held together with string. Absolutely 100% ridiculous.

So now I have to sit and remember when the hell to pay them again.

Maybe I’ll make a calendar entry, just to really annoy myself.