My Vodafone insurance experience

So, I lost my Nokia E90. Big, beefy MAN of a handset. It’s languishing somewhere, in Las Vegas. I have decided that it has been lost, rather than stolen. It is conceivable that someone reached into my jacket pocket and stole the device — but I reckon it’s 90% likely that I just lost it. Silly. Stupid. Idiot.

But, you know, I’m paying 6 or 7 pounds a month — or something similar — to Vodafone for the privilege of not going into panic mode when in this situation.

My experience with Vodafone has been highly positive.

At midday I phoned them via my 3UK handset at some ridiculous per-minute rate and explained that I’d lost the handset. They put an outgoing call block on the sim just in case I wanted the flexibility of being able to phone the handset to try and find it. I’ve rung it a few times. Nothing. It just rings out.

The insurance folk were closed so the helpful lady was unable to transfer me. Fair enough. I said I’d phone back later — fast forward to 130am Las Vegas time and I phoned up and spoke to the insurance people.

I gave a few details, described the circumstances. £25 deductible. Fine!

“No problem sir, your new E90 will be with you tomorrow morning.”

Brilliant.

I won’t get hold of the handset until I get back next week, but still, at least I know it’ll be waiting for me upon my return.

Right on Vodafone, that was a painless experience.

This will, of course, seriously ensure that I keep my international calls to a minimum.