Nokia Maps SMS billing issue with Nokia Care[less]

I got this in from a reader today who, whilst happy with Nokia Maps, is deeply unimpressed at the billing system and infrastructure surrounding it:

Hi.

I seem to be having real problem with Nokia Maps – not a software issue – but a fault with the SMS payment service. I am happy to pay by SMS – but I seem to be sent far too many messages and then charged more than I should be. Whilst it’s not £100’s, it is enough to be an issue. I’ve tried to speak to Nokia Care – on multiple occasions – been put through to the ‘technical department’ and not actually spoken to a human, just sat in a queue – the longest I’ve lasted before hanging up is 30 minutes, which is very poor.

There is no information on the website (that I can see), about who to get in touch with these sort of billing enquiries. I just want to talk to someone and try and fathom it! Nokia Maps is a fantastic bit of software, but I’m loathed to use it if I keep being over charged for the licences!

Can you help, Ewan?

Beyond suggesting you download Google Maps…

Nokia is working hard to reposition itself as an ‘internet’ company. Not hard enough, it seems. When you’re giving stuff away for free, it’s all well and good. I don’t expect ‘five nines service’ (99.999%) from Google Maps. It’s a free product. Fair enough.

But when you’re charging for a service, that’s when you really need to sit up and get it right. This kind of ‘Nokia Care’ experience simply isn’t good enough.

Can anyone recommend someone in Nokia that can fix this reader’s billing issue?