o2 premium customer services unaware of Apple iPhone

Mark Tynan of SMS Text News sponsor, ShopQwik, phoned up o2 customer select (their premium customer line) today to ask about getting the iPhone……. Here was his experience (he posted it his comment here.):

Was just on to O2 customer select (their premium customer line) and the very nice girl didn’t know when the iphone would be available or what price it would be….

I have an upgrade coming up in November so I asked if I could be put on a waiting list of some sort for one…
Sorry Sir, we don’t have a list but we could maybe text you when they come in… Em, I think there will be a big demand for these phones, I said, so is there anyway I could put my order in now?

No sir, you can’t.

Why not?

Because we have no facility to do that.

Eh, ok, but surely looking at how many were sold in the US it might me a good thing to do?

I’ll pass on your comments…

Right, ah well, I tried

Deary me.