Phones4U follow-up

Annette posted this overview of her rather woeful experience with Phones4U here — seems she’s actually using a phone owned and registered to another Phones4U customer……….

Hi I enquired about the Phones4u CEO +heres why
My granddaughter purchased a phone from the above a Samsung D800 at the grand cost of £165 after 4months it has now broken down [white blank screen] So off we go to the shop to see about a repair assistant scans the IMEI code off the phone to get our details + LO + behold up comes some one elses info I said thats not our name +address she says it is your phone number no says I It isnt so off she goes for the manager [jolly chap]
I ask has some one else owned this phone +returned it oh no says he we send all returned phones to a dealers to strip for parts [how come they sell clearance phones]
So we voice our opinion about this phone very nicely [well once I,d sent my husband out of the shop] +as I had seen this other persons name +address I said I would write +ask him if he had returned a phone to phones4u faulty WOW I was then quoted the data protection act but Isaid
that applies to you I was then told if I did This I could be sued for big bucks
not if I find out theyve sold a duff phone said I

So then I am told it probably got mixed up in the store when the customer was looking at them that would be feasable only we live hundreds of miles from the other person so I dont see how that could be the explanation
so I am now writing to Mr Tim Whiting then I will write to the other person whose details are logged as the owner of this phone
Any one got any other Ideas
Cheers for reading my rant