Sprint's customer service problem and beyond

Tom over at Mobile Weblog has posted an in-depth perspective on the recent Sprint issues — definitely worth a read if this is in your sphere of interest.

Link: The Mobile Technology Weblog: Sprint’s Customer Service Shows Greater Issues in US Telecoms

I’ve deliberately avoided posting about this subject the past few days, although I’ve been following it since it first appeared on The Consumerist website last week. I’ve also been encouraged to write about the post by a number of other bloggers.