T-Mobile stupid STUPID billing STUPID system

There are a good number of SMS Text News readers that, it seems, get a substantial amount of pleasure out of reading about my T-Mobile billing issues.

Every time I post on the subject, I get dozens of emails. Most of them say ‘change to Vodafone’ (done that) and a lot of them express outrage or disbelief together with empathy.

So for those readers, here’s the latest update.

That’s me screwed again.

I’ve got two T-Mobile accounts: a “main” one and a secondary one.

The secondary one has been causing me no amount of annoyance. I tried to put it on direct debit. Couldn’t. Can’t. The system can’t hack it. Tried to pay for it with my bank card. Can’t. Because I’ve got that card ‘locked’ (for ‘security’) to my main T-Mobile account.

Blah blah blah. [Insert more rubbish experiences here.]

I *thought* I had finally got it on to direct debit so I didn’t have to worry about paying it. Every time I get a ‘You haven’t paid us, you scoundrel’ demand from T-Mobile’s computers, I go nuts.

Well. Got another one. Another sodding demand. £25 pounds. Clearly the direct debit function on the T-Mobile billing system didn’t actually work.

You’d think someone would do something about this.

I’ve tried phoning them. The last time I phoned, the chap on the other end of the phone did the virtual equivalent of resting his head on his hands, shoulders on the desk, staring at me.

“Do you have another bank account?”

“No,” I say.

I do, but I want my T-Mobile payments to come out of one bank account.

“Er, well since this account is also paying for your other T-Mobile account, I don’t think the system will let me do anything.”

“Right,” I say.

“Yeah,” he says.

[Insert silence]

“Ok, thanks for that then. Byeee.” I hang up.

We move on.

The, er, case continues.