Vonage still alive in the UK it seems

I was pleased, from one perspective, to read that Vonage is still drifting along in the United Kingdom. They’ve just hired a new agency to BOOOOST direct-customer-contact. I always liked the concept of Vonage. I was one of their first UK customers. But I was failed, not necessarily by Vonage, but by the ridiculously rubbish broadband speeds in suburban Essex (30 miles from London).

Twice, I used Vonage to make outgoing phone calls. Both times I had to redial the person I was speaking to on my normal landline because the quality was so poor.

I used Vonage to get incoming calls…. until, again, I had to redial people because I couldn’t hear them — or vice versa. Just terrible.

There wasn’t enough throughput on the top of the line expensive broadband connection I was using.

I daresay Vonage works fine if you live in Central London 100 metres from the exchange. But if you’re sat in suburban land surrounded by kids leeching Youtube all day, your 2mb broadband connection is likely to offer 10-15k/sec real data throughput… which will keep MSN working but not much else.

Link: Netimperative – Vonage hires Profero for UK marketing drive

Internet phone company Vonage has appointed Profero Performance to update its digital customer acquisition strategy with a six-figure campaign.

Vonage aims to challenge the traditional fixed line and low-cost international call carriers by promoting its internet phone service to specific UK consumer segments.

So, it doesn’t matter how good the marketing is… if your home internet connection is rubbish, your Vonage service will be rubbish too.

(I dumped my Vonage service a while ago… if you’re having a good experience with it, do email me so I can document a positive perspective too. You can read about my horrific Vonage experiences here…)