Whatley's brilliant Vodafone experience

Last Friday Whatley was, if you recall, seriously unimpressed at the Vodafone Insurance people after his N95 developed a fault with it’s screen.

It wasn’t Vodafone who screwed up, per se. Whatley just had a bit of a negative experience with Vodafone’s outsourced insurance people.

Well, Vodafone contacted him, if memory serves, at about 945am on Friday morning, about 7 and a half hours after I posted his original update.

A new Nokia N95 8GB was placed in his hands, thanks to a particularly impressive courier, by 1pm that same day.

Smart.